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Alexander Jenkins

IT Manager Dubai

IT manager with nearly 15 years of experience in the IT sector, roughly half of which has been in the UAE. Worked with companies across a wide breadth of industry sectors across the UK, UAE, MENA, and South Africa.

Passionate about solving desktop and server technology issues within service-critical environments, rapidly, effectively, and professionally, to deliver optimum levels of service to end users. Expertise extends from an in-depth understanding of frontline hardware and software issues to leading both first, second, and third-line teams in the UAE and UK to improve performance, group cohesion, and customer satisfaction. Which Included Facilities/operations management t of all the people, processes, services, and tools needed to run an office at the level it is meant to function. Which led to achieving ISO 27001 certification on behalf of Bird & Bird in both Dubai and Abu Dhabi

170,000+stat description

170,000+stat description

170,000+stat description

Relevant skill and experience

  • Cloud, O365/M365, Azure, Intune software platforms

  • Managing projects

  • Windows 10/11 Worksite & Office 365

  • ITIL V3 & Microsoft 365 Certified

  • Integrating technology

  • Streamlining processes.

  • Managing contracts

  • iOS/MacBook support, patching

  • Bit-Locker Encryption both whole drive and USB

  • Endpoint Management, previously Intune

  • MDM Solution to manage your Device Fleet

  • Policies and procedures, mobile, laptop, access cards Facilities/operations management

  • Cloud, O365/M365, Azure, Intune software platforms

  • Managing projects

  • Windows 10/11 Worksite & Office 365

  • ITIL V3 & Microsoft 365 Certified

  • Integrating technology

  • Streamlining processes.

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    2007 – 2009
    2010 – 2012
    2022
    2023
    2024

    Virgin Media Ltd, Hook, Hampshire, UK, UAE, as Deployment Coordinator and Desktop Support Analyst

    Contracted to develop a new domain management system and manage a team of twelve engineers to migrate over two thousand users from NTL\Telewest to the new domain based at Virgin Media’s Head office in Hook. Users included all Virgin senior management personnel as well as thirteen business departments. Ensured the deployment was executed quickly and efficiently within the time and budgetary constraints

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    Kelway LLC (MENA), Dubai, UAE as IT Support Engineer

    Employed as IT support engineer for several of the company’s UAE legal clients, including Pinsent Masons, KL Gates, and King and Spalding. Provided onsite IT support for organisational international clients, all of whom have an international footprint, and over fifty users on each of their sites.

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